Cancellation & Reissue Policy:
Flight
- Khantravelservicebd follows the airline’s cancellation and reissue policy.
- Cancellation/ re-issue requests must be confirmed and executed 48 hours prior to the departure time. Otherwise, a no-show charge may apply based on the airline’s rules.
- Users can submit cancellation or reissue requests directly through the Khantravelservicebd app via the ‘My Booking’ section. Requests will be processed only upon user confirmation.
- A standard service charge may apply in case of any cancellation or reissue requests.
- For the EMI method, the applicable EMI charge will be deducted from the payable amount.
- After cancellation, customers will be eligible for a refund only for the remaining amount after deducting all applicable charges. Refunds will be initiated (if applicable) upon a successful cancellation.
- Refunds will be processed for and reflected in the same payment channel used for the original booking.
- For any kind of additional payment, convenience charge will be applicable depending on the payment method.
Hotel
- Khantravelservicebd follows the property’s cancellation policy.
- To cancel a booking, travelers must go to ‘My booking > Cancel’ and confirm the cancellation.
- Cancellation charges may apply depending on the property and the time of cancellation.
- Date change is not possible for any hotel booking. Travelers need to cancel the previous booking and rebook with the new date.
- For the EMI method, the applicable EMI charge will be deducted from the payable amount.
- After cancellation, customers will be eligible for a refund only for the remaining amount after deducting all applicable charges. Refunds will be initiated (if applicable) upon a successful cancellation.
- Refunds will be processed for and reflected in the same payment channel used for the original booking.
Tour
- Khantravelservicebd follows the tour operator’s cancellation policy. Please check the given policy under each tour before booking to know more about the applicable charges.
- To cancel or date change, travelers are advised to email at tours@Khantravelservicebd.com. The team will respond accordingly to resolve the issue.
- For the EMI method, the applicable EMI charge will be deducted from the payable amount.
- After cancellation, customers will be eligible for a refund only for the remaining amount after deducting all applicable charges. Refunds will be initiated (if applicable) upon a successful cancellation.
- Refunds will be processed for and reflected in the same payment channel used for the original booking.
Visa
- Visa charges and service charges are strictly non-refundable, regardless of the outcome of the application process. Once submitted, the application cannot be canceled or modified.